Frequently Asked Questions
When will I receive my items?
All items are produced and shipped from our facility within the following timelines:
- Handling time: 1-2 business days (Monday-Friday)
- Transit time: 2-4 business days (Monday-Friday)
- Order cutoff time: 6:00 PM (GMT-05:00) Eastern Standard Time (New York)
Standard shipping times apply. Please refer to the tracking information in your confirmation email to view your shipping details. Note that international deliveries may take longer due to customs regulations in your country. If your order has not arrived within the expected timeframe, please contact us at support@ecolro.com
Where is my item?
You can track the status of your order using the tracking details provided in your shipping confirmation email. Additionally, you may enter your order number in the ‘track packages’ section on our support page.
Your page is not loading, what’s happening?
If you are experiencing issues with our website, please contact us immediately at support@ecolro.com and we will address the problem as quickly as possible.
My baby has sensitive skin, how soft is the fabric?
Our baby slings are made from certified organic cotton, ensuring they are ultra-soft and suitable for young babies with sensitive skin.
Does the fabric stretch over time?
Our baby slings are designed to maintain their elasticity. Made from certified organic cotton, they stretch comfortably but return to their original size, ensuring longevity and sustained quality.
Will I be able to move my arms when wearing it with my toddler?
Yes, you will be able to move and lift your arms freely. The sling is designed to keep your baby secure in the M position without restricting your mobility.
I accidentally chose the wrong item, can you swap my product?
Please notify us immediately at support@ecolro.com if you selected the wrong item. If the error is identified before production, we can alter your order. Please act quickly as we strive to process orders promptly.
What happens if the item was “Returned to Sender”?
If an order is deemed “undeliverable” and returned to us, we will re-ship the package to you at no additional cost.
What happens if my item is damaged?
Should you receive a damaged item due to our error, we will replace it at no extra charge. You do not need to return the defective item. If a replacement is not available, we will offer a refund or a similar item of your choosing.
What do I do if I receive the wrong product or my product is defective?
We apologize for any inconvenience caused by an incorrect or defective order. Please contact us at support@ecolro.com with your order number. We will ensure any issues are rectified immediately, including covering all costs associated with receiving the correct product.
Contact Information:
Reach us by email at: support@ecolro.com
call us at: +1 307-227-6737
Business Address: 5830 E 2nd St Ste 8, Casper, Wyoming, 82609, United States
