Thank you for shopping at Ecolro. Your satisfaction is important to us. Please review our policy on returns and refunds.
Returns
You may return items within 30 days of receipt. Eligible returns include items that are defective, not as described on our website, or lightly used. Items must be returned in their original packaging with a receipt or proof of purchase.
Exchanges
We also offer exchanges for items under similar conditions as returns. Please follow the return process and indicate that you would like an exchange.
Sale Items
You have the same refund rights for sale items as you do for full-priced items.
Return Process
To initiate a return or exchange, please contact us at support@ecolro.com with your order details. Returns should be mailed to:
5830 E 2nd St Ste 8, Casper Wyoming, 82609, United States.
Refunds
Upon receiving and inspecting your return, we will send you a notification email. If approved, your refund will be processed within 7 business days to your original payment method.
Shipping Costs
Return shipping is free. If you are refunded, the cost of return shipping will be deducted from your refund.
Legal Compliance
By making a purchase, you agree to our terms. Our policy complies with local laws, including Wyoming’s requirement for clear disclosure of return and refund terms prior to purchase.
For further assistance, please contact us at:
Contact Information:
Email: support@ecolro.com
Phone: +1 307-227-6737
Business Address: 5830 E 2nd St Ste 8, Casper Wyoming, 82609, United States
